Critically discuss why technology is important within the operations Essay

Critically discuss why technology is important within the operations domain but that its implementation is problematic - Essay Example In this manner the application of CIM makes strategic management more effective. Therefore its importance in the operations domain cannot be questioned. However the expectations from technology are not always realized because of the lack of end-user involvement which makes implementation problematic. If the end-users are not involved in the implementation cycle, then the finished software may not address all the operational processes as required. Since the end-users are directly responsible for the operational processes, they should be involved in the implementation cycle in order to ensure that the technology is integrated into the operations environment in the right way. However facilitating end-user involvement may not always be possible. An important element of the implementation cycle is project management. A project management team consisting of qualified personnel must be formed in order to ensure that the implementation is strategically aligned. However the formation of the p roject management team is separate from the day-to-day operations of the organization. Therefore the management may not be in a position to provide the required personnel when it comes to managing the project of technology implementation.